AI customer service that replies fast and hands the conversation to your team at the right time.
We automate customer service conversations and tasks on the channels defined for the project, such as WhatsApp, with clear rules for when your team takes over and the history recorded in the CRM.
Paid media since 2014, over $12 million in managed media, at major São Paulo agencies and in the US market.
The challenge
The lead comes in and the follow-up gets lost.
Replies and next steps can depend on your team's memory or end up scattered across different channels.
Replying fast on every channel weighs on your team.
Repetitive questions and after-hours first contacts eat up the time of people who should be selling.
What's included
AI-assisted customer service
Automated conversations and customer service tasks on the channels defined for the project.
Handoff rules
Before setup, we agree on what the AI handles and when the conversation goes to your team.
Conversations recorded in the CRM
Contact, context and next step stay in the CRM, so no one has to start the conversation from scratch.
Connected to your campaigns
Customer service knows which campaign the lead came from, and your media learns from what happens in the conversation.
A clear plan. From acquisition to sale.
- Step 1
Let's talk
A discovery call about your business.
- Step 2
We define the strategy
We align your ads, customer service and sales.
- Step 3
We put it into action
Everything live within 30 days, guaranteed.
- Step 4
We keep improving
We track the results and adjust course.
Let's talk about the next step for your business.
Book a callWorks better connected
Each service can be hired on its own, but the results show up when paid traffic, CRM and customer service work together.
Frequently asked questions
Does the AI replace your customer service team?
No. The AI holds a real conversation, with no option menus, only answers with information you approve and hands the conversation to your team when needed; your team stays on WhatsApp. Before going live, you chat with the AI as if you were a customer, and we agree on what can be automated.
Does it work on WhatsApp?
The channel is defined in the project, and WhatsApp is one of the most used. API, license or channel costs, if any, are listed in the proposal.
What happens in the first 30 days?
We launch the agreed setup, which can connect campaigns, CRM, AI customer service and dashboard, depending on the scope. The 30 days start when the contract is signed and access has been granted, such as Business Manager, WhatsApp number and ad accounts. If the system isn't live and running on day 30, you don't pay the second half of the setup fee. The 30 days are not a guarantee of sales or revenue.